bigwin365Privacy Policy

This page describes what we collect when you use bigwin365 and how we keep that data protected. When you sign up, deposit, or withdraw through our platform, we collect information necessary to verify your identity, process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and comply with local law.

We at bigwin365 are responsible for that data. We do not sell your information. We use it only to run our platform, prevent fraud, and serve you withdrawals back to your original payment method.

What Data We Collect on bigwin365

When you create a bigwin365 account, we ask for your email address and a password. We send a verification link to your email — clicking it confirms you own that address. We log the date and time you open that link, and which device you opened it on. That tells us whether your account is being accessed consistently or if someone else tried to gain access.

For your first withdrawal, we collect your full legal name, national ID number, and phone number for identity verification. We send an SMS code to that phone number. Once you confirm the code, we know you own that phone and your account is unlocked for all future withdrawals. We keep those details on our servers encrypted. We do not ask for bank statements, address proofs, or documents beyond what Indonesian regulation requires.

Every deposit and withdrawal you make is logged with the payment method you selected, the amount, the date, and the final settlement status. If you deposit via DANA, we record that e-wallet transaction. If you withdraw to mobile banking, we record the local payment destination. These logs help us trace payments, dispute incorrect transactions, and verify that funds reached your account.

How We Use Your Data on bigwin365

We use your data for account security, payment processing, and legal compliance. If you log in from Jakarta, then from Medan minutes later, we detect that as unusual activity and may ask for verification. If a withdrawal fails, we contact you via email or SMS to confirm your payment details. If you report a dispute — for example, a deposit that never arrived — we use your transaction history to investigate and either restore funds or confirm the payment settled correctly.

We also use anonymized and aggregated data to improve bigwin365. For example, we measure how many users successfully complete deposits via mobile banking versus local payment, or how many withdrawals are processed each day. That helps us know where to invest in faster payment integrations. We never link that data back to you individually.

Third Parties and Data Sharing on bigwin365

Our payment processors — online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet — receive the minimum data needed to process your transaction. We send them your name, payment method reference, and amount. We do not send them your full ID number or password. Those payment providers have their own privacy policies. By using those payment methods on bigwin365, you agree to their terms.

We do not share or sell your data to advertisers, brokers, or marketing firms. We may be required by law to disclose data to regulators or law enforcement if a valid request arrives. If that happens, we will notify you unless the law forbids us from doing so.

Account access

You can request a copy of all data we hold about your bigwin365 account at any time. Contact support and we send it to you within seven business days.

Data deletion

Once you close your bigwin365 account, we retain transaction records for 180 days for dispute resolution, then delete the rest.

Cookies

bigwin365 uses essential cookies to remember you are logged in and to prevent fraud. We do not use tracking or advertising cookies.

Your Rights and Our Commitments on bigwin365

We encrypt all data in transit and at rest. Our servers are located outside Indonesia, but we apply Indonesian data-protection standards to all information we hold. If there is a data breach — for example, unauthorized access to our server — we will notify you by email within 48 hours and explain what information was exposed.

If you believe we have violated your privacy on bigwin365, you can file a complaint with the Indonesian National Data Protection Agency. We will fully cooperate with any investigation. Our commitment is simple: we collect only what we need, we protect it, and we do not share it beyond what is necessary to run bigwin365 and comply with law.

This policy applies across all cities where bigwin365 operates — Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta — and to all users where applicable law permits. If you have questions, contact us via email or the support form on bigwin365. We respond within two business hours on business days.